Privacy Policy

Last Updated: June 2026

Tokyo 3D Printing ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you interact with our website, services, and related platforms.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data directly from you or indirectly via third-party services we use:

• Name, email address, phone number, and company name
• IP address, browser type, operating system, and device information
• Payment details (when required for service payment)
• Project files and confidential information (only when necessary for specific projects, such as 3D models, CAD files, sketches, or product designs)

We collect information through:

• Contact and quote-request forms on our website
• Files you upload or send us for printing and prototyping
• Analytics tools and cookies
• Third-party platforms and software used to deliver our services

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries and preparing quotes
• Providing, fulfilling, and improving our services
• Performing marketing and promotional activities
• Analyzing site usage and service performance

3. Data Sharing and Disclosure

We may share personal data with:

• Hosting providers, analytics services, contractors, shipping carriers, and payment processors
• Third-party service providers located both in Japan and abroad

We do not sell personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Operate and improve the site
• Analyze site traffic
• Provide personalized service offers

Third-party cookies (e.g., Google Analytics, advertising networks) may also be used. You can control cookies through your browser settings.

5. Data Storage and Retention

Personal data may be stored on our servers in Japan or on secure third-party servers abroad.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

Industry Standard Retention: Unless otherwise required, personal data is typically retained for up to 2 years after the end of the service relationship.

6. Security Measures

While our public website does not require user accounts or logins, we take reasonable measures to protect data, including secure server configurations and controlled access.

For projects involving confidential designs or product information, security measures are applied according to industry standards and contractual obligations.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to data processing
• Receive a copy of your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact: legal@tokyowebdevelopment.com.

8. Age Restrictions

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Confidentiality of Client Designs

In the course of prototyping and printing, we may receive or have access to client files, designs, and product information. We treat these as confidential, use them only to deliver the agreed services, and do not share them with third parties except as needed to fulfill your project.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the latest version. Continued use of our services after changes are posted indicates your acceptance of the updated policy.